Resident Services

The Resident Services Department at RTH is here to provide you with one-on-one assistance with everything from getting settled, to understanding legal documentation, to developing life skills. Our goal is to help you find connection, community, and independence as you settle into our neighborhood.

Housing is hard! But we can help.

Resident Services

Contact Info and Hours of Operation

Call us anytime at:

617 232-4306 ext. 306

Monday, Wednesday, Friday, 9:00 am – 5:00 pm
Tuesday and Thursday, 10:00 am – 6:00 pm

Visit our office in the Parks Community Building at:
2 New Whitney Street, Second Floor
Boston, MA 02115

Welcome to RTH! Our goal is to make sure you have the information and resources you need to be independent and happy in your home. If you have a question, all you have to do is ask!

So, what exactly do we do?

First, we want to help you get settled at RTH. We will provide you with information about RTH’s services, programs, and mission, so you know exactly who we are and how we can help you.

Next, we want to support you in as many ways as we can. We provide translation services for Russian, Spanish, Mandarin, and Cantonese. We can connect you to community-based and income-related benefits, including doctors, mental health and substance abuse counselors, Meals on Wheels, Social Security, Medicare, and Medicaid. If needed, we can help you find legal aid, rental assistance, education support, or apply for SSI/SSDI, TAFDC, and SNAP. We also serve as a liaison between you and RTH Property Management, with a focus on problem solving.

We even offer you support with things like goal setting and meditation. We sponsor programs including Senior Service Chats, coffee hours in multiple languages, parent groups, boys’ and girls’ groups, as well as workshops on topics such as life skills, home ownership, and financial literacy.

Whatever you’re looking for, whether it’s help with something in your house, new friends, or personal development opportunities, we’re here to help!

We want you to be happy, healthy, and whole.

And we’re here if you need us.

Additional Services

Translation: We have a team of translators who speak Russian, Mandarin, Cantonese, and Spanish if you need something translated.

Computer & Internet: If you need access to a computer or the internet, you can call us to reserve time to use ours!

Resident Services Staff

Scott AmaralScott Amaral
Director of Resident Services
[email protected] | 617-232-4306 ext. 306

Scott Amaral is the Director of Resident Services, and began working at RTH in 2001 after graduating from Simmons University with a Master’s degree in social work with a concentration in Gerontology. He worked at RTH for four years until moving on to other opportunities to broaden his working experience in senior housing, and returned to RTH in 2013 in his current role.

Scott AmaralElizabeth Versamy
Administrative Assistant for Resident Services
[email protected] | 617-232-4306 ext. 305

Elizabeth Versamy began working as Administrative Assistant for Resident Services at Roxbury Tenants in November 2022. She has lived in the neighborhood for 54 years, 45 of which she spent at Mission Park (Levinson). Prior to her time at RTH, she served as Executive Assistant at Atrius Health (Harvard Vanguard Medical Associates), retiring in March 2020 after 17 years of service. Prior to HVMA, she worked for Stop & Shop corporate headquarters, and Brigham & Women Hospital. Elizabeth has one son who served in the USAF for 20 years. In her free time, she enjoys traveling, cooking, and reading.  

Scott AmaralJia Yao (JC) Chen
Resident Service Coordinator
[email protected] | 617-232-4306 ext. 310

Jia Yao (JC) Chen is the Resident Service Coordinator at Roxbury Tenants with a bachelor’s degree in Civil Engineering from Wentworth Institute of Technology. Prior to coming to Roxbury Tenants of Harvard, he worked in a variety of industries, including Engineering, Health Administration, Insurance Sales, and Customer Service, as well as Hospitality and Security in a private building complex. Jia Yao provides translation services in Cantonese and Taishanese to the community.

Scott AmaralJingming Feng
Resident Services, Assistant Program Support
[email protected] | 617-232-4306 ext. 303

Jingming Feng is a Resident Education and Support Assistant. He works for Resident Services as a Service Coordinator during the weekdays and at the Resource Center as a Program Instructor on Saturday. Jingming earned an associate degree in Computer Science and has worked in various programs with children, teenagers, and seniors. He is also fluent in Mandarin, Cantonese, and English, and uses his knowledge and experience to educate and assist the RTH residents to solve their daily and technical issues.

AvatarTerry Parson
Resident Service Coordinator and Clinical Social Worker 
[email protected] | 617-232-4306 ext. 302

Terry Parson is a Resident Service Coordinator and Clinical Social Worker with the office of Resident Services at Roxbury Tenants of Harvard. Terry has a bachelor’s degree in Psychology and Political Science from Boston College and a master’s degree in Clinical Social Work from Simmons University. Terry is a staunch advocate of human rights, equity, and inclusivity for vulnerable and marginalized individuals and communities. Terry is resolute in his commitment to mental health and social justice.